The air hostess I just paid 300 rupees to mistook the 100-rupee note for a 50, and realised her mistake only when I asked her for the change. She said she’d give it to me later because she didn’t have a 50 on her. Okay, I said tentatively, expecting her to give me an ‘I […]

Phone on a plane. Credit: Javier Cañada/Unsplash

When I fly, I always fly IndiGo. They’re not perfect but they and their services have become familiar, from their website (where I book my tickets) to when I exit the airport at my destination. The efficiency with which the IndiGo staff works – rather the economy of processes they follow – has seemed well […]